1. Provider details
The avto-orodje.si online shop is operated by the company below. These particulars are published under Article 8 of the Electronic Commerce Market Act (ZEPT) and Article 45 of the Court Register Act.
- Company
- Avto-Orodje.si
- Registered office
- Godovič 34, 5275 Godovič, Slovenija
- Registration number
- 7516088000
- info@avto-orodje.si
- Phone
- +386 (0) 41 757 390
- Bank account
- SI56 0284 3030 0140 393 — Nova Ljubljanska banka d.d., Ljubljana
2. General provisions
These terms govern the operation of the online shop, the rights and obligations of the buyer and the provider, and the relationship between them. They are drawn up under the Consumer Protection Act (ZVPot-1), the Code of Obligations, the Electronic Commerce Market Act (ZEPT), the Electronic Communications Act (ZEKom-2) and the GDPR.
The terms form part of every contract concluded between the provider and the buyer. By placing an order the buyer confirms they have read and accept them in full. The version published at the moment the order is placed applies.
A buyer may be a consumer or a legal entity. Provisions that apply to consumers only — in particular the right of withdrawal and the guarantee of conformity — apply solely to natural persons buying outside their trade or profession.
Contracts are concluded in Slovenian. Slovenian law governs the relationship.
3. Prices
All prices are in euros (EUR). Each product shows the regular price excluding VAT, any discounted price excluding VAT, and the final price including 22% VAT. The VAT-inclusive price is what a consumer pays.
Prices exclude delivery, which is shown separately in the basket and at checkout before you place the order. The price published at the moment the order is placed applies, even if it changes later.
Despite careful data entry an obvious error in a price or description can occur. Where the error is such that the buyer could not have overlooked it, the provider is not obliged to fulfil the order at the wrong price; we will notify you immediately and offer the correct price or a cost-free cancellation.
4. Ordering and conclusion of contract
A purchase proceeds in these steps:
- You add products to the basket, where quantities can be changed or items removed at any time.
- At checkout you enter delivery details. A phone number is required because the courier needs it.
- Before submitting you see a summary: items, quantities, price including VAT, delivery cost and the total.
- You place the order with a button that explicitly states the obligation to pay.
- You receive an order confirmation and a PDF receipt by email.
The contract is concluded when the provider confirms the order. Until you submit it, entered data can be corrected by going back a step. The provider stores the order and makes it available on request and in your account.
5. Payment methods
You can pay:
- By Visa or Mastercard. Payment is processed by Stripe; the provider never receives or stores card details.
- With Apple Pay or Google Pay where the device and browser support them.
- By bank transfer against a pro-forma invoice. Goods are dispatched once payment is received.
A PDF receipt is emailed to you and is also available in your account under "Orders". Receipts are issued electronically, which the buyer agrees to when placing the order.
6. Delivery
Delivery within Slovenia costs 4,90 €; to other European Union countries 10,00 €. Orders above 80,00 € ship free (within Slovenia).
Goods in stock are normally dispatched the next working day after payment is received. If we cannot meet the delivery time we will contact you by email or phone and agree a new date or a cost-free cancellation. Risk of accidental loss or damage passes to the consumer when they physically take possession of the goods.
Please check the parcel is undamaged on receipt. Report visible damage to the courier immediately, or tell us as soon as possible.
7. Recurring delivery subscriptions
Some products can be subscribed to, with delivery at a chosen interval (monthly or every few months) on a chosen day of the month. If that day does not exist in a given month, delivery falls on the last day of that month.
Subscriptions are charged automatically through Stripe before each delivery. The price, interval and discount are stated when you subscribe and in your account.
You can change or cancel a subscription at any time in your account, with no notice period and no charge. You can remove a single product from a subscription — the remaining products continue unchanged. Removing the last product cancels the whole subscription. Cancellation applies to future deliveries; deliveries already made and paid for stand.
8. Consumer right of withdrawal (14 days)
A consumer may withdraw from a distance contract within 14 days without giving a reason. The period starts on the day the consumer, or a third party other than the carrier indicated by the consumer, takes physical possession of the goods. Where one order is delivered in several shipments, it starts with the last item.
Notify us of withdrawal by an unequivocal statement to info@avto-orodje.si or by post to: Avto-Orodje.si, Godovič 34, 5275 Godovič, Slovenija. You may use the model form attached to these terms, but you do not have to. The notice is timely if sent before the 14-day period expires.
Return the goods no later than 14 days after notifying us. Return them undamaged and in unchanged quantity, in the original packaging where possible. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The consumer bears the direct cost of returning the goods unless expressly agreed otherwise. We do not accept returns sent cash-on-delivery.
We refund all payments received, including delivery costs, no later than 14 days after receiving the withdrawal notice, using the same means of payment you used, unless you expressly request otherwise. We refund the cost of the cheapest standard delivery we offer; any surcharge for faster delivery is not refunded. We may withhold the refund until we receive the goods back or you supply proof of return.
If we failed to inform you of the right of withdrawal, the withdrawal period extends to 12 months and 14 days from receipt of the goods.
There is no right of withdrawal for contracts covering, in particular:
- goods made to the consumer’s specifications or clearly personalised;
- sealed goods not suitable for return for health or hygiene reasons where the seal was broken after delivery;
- goods that are, by their nature, inseparably mixed with other items after delivery;
- goods whose price depends on market fluctuations beyond the provider’s control;
- sealed audio or video recordings and computer software where the seal was broken after delivery.
9. Guarantee of conformity and commercial guarantee
The provider is liable for any lack of conformity that exists at delivery and becomes apparent within two years of delivery (guarantee of conformity under ZVPot-1). The consumer does not have to prove the defect existed at delivery unless the provider proves otherwise.
Where goods are not in conformity, the consumer may request:
- that conformity be restored free of charge — repair or replacement;
- a proportionate price reduction or withdrawal with a refund, where restoring conformity is impossible, is not carried out in time, or the lack of conformity is serious enough to justify immediate withdrawal.
We restore conformity free of charge within a reasonable period from notification, not exceeding 30 days. That period may be extended by the shortest time needed to complete the repair or replacement, but by no more than 15 days. Report a lack of conformity to our email with a description of the fault, a photo where possible, and allow the goods to be inspected.
A manufacturer’s commercial guarantee, where given, is separate and neither excludes nor limits the statutory guarantee of conformity. Its terms are set out in the guarantee certificate supplied with the product.
10. Complaints and dispute resolution
We accept complaints and questions at info@avto-orodje.si and on +386 (0) 41 757 390. We reply to a complaint within eight working days at the latest and keep you informed. The process is confidential.
Pursuant to Article 32 of the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS) we expressly declare that we do not recognise any out-of-court dispute resolution provider as competent for consumer disputes a consumer might bring under that Act. This does not affect your rights: a dispute may always be brought before the competent court in the Republic of Slovenia.
The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228, so we no longer publish a link to it.
11. Personal data and cookies
We process personal data under the GDPR and the Slovenian Personal Data Protection Act (ZVOP-2), solely to fulfil the order, issue the receipt, deliver, meet legal obligations and communicate with the buyer. We do not sell data and do not pass it to third parties other than those needed to fulfil the order (courier, payment provider, accountant).
The use of cookies and similar technologies is described in the Cookie Policy, where you can change or withdraw your consent at any time.
12. Changes to these terms
The provider may amend these terms at any time. Changes take effect when published on this page. The version published when an order is placed applies to that order.
The date of the last change is stated with every update.
Annex: model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Its use is not mandatory.
- To: Avto-Orodje.si, Godovič 34, 5275 Godovič, Slovenija, email: info@avto-orodje.si
- I hereby give notice that I withdraw from the contract for the following goods: ______________________
- Ordered on: ____________ Received on: ____________
- Order number: ____________
- Consumer name: ______________________
- Consumer address: ______________________
- IBAN for the refund (optional): ______________________
- Consumer signature (only if this form is sent on paper): ____________ Date: ____________